1. The cancellation or return process is handled on a case-by-case basis by NETNATURA LDA. The order must arrive in writing to the email, up to 2 days after the order, with the instructions for cancellation or return of the goods answered and defined by NETNATURA LDA, by the same means of communication.

2. Whenever possible, the return must be made by the same payment method, but if not possible, the user must present proof of payment and account or card ownership, in order to make the return by Bank Transfer.

3. NETNATURA LDA undertakes to refund the User within a maximum period of 7 days.

4. Returned products must be in a condition of sale, that is, in the same condition in which they reached the User, without any anomaly or damage.

5. If the value resulting from the exchange of products for an order is lower or higher than the initial value of the same, the settlement conditions will be indicated by NETNATURA LDA.